TERM AND CONDITIONS 

Booking conditions

These Terms and Conditions govern the relationship between you, the Client or Agent, and us, VIETNAM HONEYMOON. By booking a tour at VIETNAM HONEYMOON, you have agreed to be bound by these Terms and Conditions. They outline, among other things, our cancellation policy, certain limitations of liability and disclaimer. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.

Price

All prices quoted to Client/Agent are on a net basis and in United States Dollars (“USD” or “US$”) and valid according to the date specified on the VIETNAM HONEYMOON printed quotation and/or invoice issued to the Client/Agent. VIETNAM HONEYMOON guarantees that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client’s/Agent’s quotation and/or invoice but are subject to change in accordance with market, tax or exchange rate fluctuation, with or without prior notice.

Reservation and confirmation

Reservations can be made to VIETNAM HONEYMOON office via website or email or fax. Upon confirmation of a reservation:

• 30% (thirty percent) deposit is required to secure your reservation
• remaining balanced amount of 70% (seventy percent) must be fully received by VIETNAM HONEYMOON at least 15 (fifteen) days prior to client's arrival in the destination country or starting date of the tour.

If the final payment is not received by the due date, Client’s/Agent’s reservation will be cancelled and the Clients/Agents will have to pay the cancellation charges. VIETNAM HONEYMOON also reserves the right to correct any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice.

Payment

1. Payment by swift/telegraphic transfer:
Except otherwise accepted by VIETNAM HONEYMOON, Client’s/Agent’s payment shall be executed by swift or telegraphic transfer to the appropriate VIETNAM HONEYMOON bank account. Any bank charges levied by the sending banks (and mediate banks) relating to transfers to VIETNAM HONEYMOON must be paid by Client/Agent.

Indochina Charm International Travel JSC

USD account No: 001 137 282167 3
EUR account No: 001 114 291368 7
Swift Code: BFTV VNVX 001
Joint - Stock Commercial Bank for Foreign Trade of Vietnam - Operation Centre (Vietcombank- Operation Centre)
31-33 Ngo Quyen Street, Hoan Kiem Dist, Hanoi, Vietnam

Note: After your payment telegraphic transfer is done, please fax the receipt of the payment provided by the bank to us at: (844) 3927 5183, or scan the receipt and email it to us.

2. By credit card (offline):
Client's/Agent’s payment can be also executed by credit cards. The procedure requires Client/Agent to fill out the payment guarantee form/credit card authorization form provided by us, and then fax or email the scanned form to us. By this time, only Visa card and Master card are accepted.

Note:
• Credit cards are only used for settling deposit.
• 3% banking fee shall be applied to any and every settled amount (by Vietcombank).

3. Payment by credit card (online) and via Paypal.com:
We accept the payment by credit card to our account on Paypal.com.

4. Payment by Western Union:
We also accept the payment by Western Union in urgent case.

5. Payment by cash:
Payment by cash on spot is applied for any extra services after settling full payment for main tour booking.

Vouchers

Vouchers for booking arrangements and copy of Client’s’/Agent’s itinerary shall be issued to Client ‘Agent on arrival by a representative from VIETNAM HONEYMOON.

Cancellation and refund

Should Client/Agent cancel your trip must notify VIETNAM HONEYMOON in writing. Under such circumstance, Client/Agent shall be subject to pay cancellation charge. The cancellation charges will be a certain percentage of the tour price as follows:

• More than 45 days before departure: $250 (for administrative fee)
• From 45 to 30 days: 25% of total tour price
• From 30 to 15 days: 50% of total tour price
• From 15 to 7 days: 75% of total tour price
• Less than 7 days or no show: 100% of total tour price

After the tour begins, any extra charges caused by Client’s/Agent’s changes will be paid by Client/Agent. Any unused portion is neither refundable nor exchangeable.

VIETNAM HONEYMOON calculates your refund on the day when we receive the written cancellation by Vietnam time. All refunds to the client will be processed within 30 days of receipt of your cancellation. The service charge of the refund is USD50.00 per time.

Responsibilities

We, VIETNAM HONEYMOON, commit to do our best to meet the Client’s/Agent’s satisfaction. However, it is the understanding of the Parties that as a tour operator, VIETNAM HONEYMOON acts as an intermediary between the Client/Agent and various suppliers, including airlines, hotels, transportation operators, local tourist offices and other contractors providing the services to the Client/Agent. VIETNAM HONEYMOON does not own or operate any of these Suppliers. As such, VIETNAM HONEYMOON is not liable to the Client/Agent by unsatisfactory services or failure to act of any suppliers or any third party. By utilizing the travel services of the suppliers, you, the Client/Agent, agree that you will look to such Suppliers for any accident, injury, property damage, delay, change in schedule, or personal loss to you or to those traveling with you, and that neither VIETNAM HONEYMOON nor its representative shall be responsible.

The Client/Agent also warrants that VIETNAM HONEYMOON shall not be responsible and/or liable for any injury, loss, or damage to person or property, death, delay, or inconvenience incurred due to acts of God or force majored, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the control of VIETNAM HONEYMOON.

VIETNAM HONEYMOON reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.

Health Requirements

It is the Client’s/Agent’s responsibility to avail themselves with information regarding health requirement, medical and health insurance for the duration of their trip to the destination country.

Claims

All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.